Thank You for Choosing Wild Bear Market!

We stand behind the quality of our products and are committed to ensuring you’re completely satisfied with your purchase. If for any reason you’re not, we're here to help! Please follow the guidelines below for returns and exchanges.

100% Scent Satisfaction Guarantee

At Wild Bear Market, we want you to love every scent you experience. That’s why we offer our 100% Scent Satisfaction Guarantee on all of our products. If you’re not completely thrilled with the fragrance of your purchase, don’t worry—we’ve got you covered.

Here’s how it works:

1. Let Us Know: If the scent doesn’t meet your expectations, reach out to us within 15 days of your purchase.
2. Choose Your Option: We’ll happily offer an exchange for a different scent or a full refund—whichever suits you best.
3. Easy Process: No stress—just contact us via our support page or email, and we’ll handle the rest.

General Return Policy

If you're looking to return an unused product for any reason beyond scent satisfaction, here are the details:

1. Eligibility:

   • Unused, unopened products may be returned within 15 days of purchase.
   • We cannot accept returns or exchanges on opened or used products.
   • Items must be in their original packaging and in resalable condition.
     
     

2. Process:

   • Contact our customer service team at support@wildbearsoaps.com to initiate a return or exchange.
   • Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
   • You are responsible for the cost of return shipping, and we recommend using a trackable shipping method to ensure safe delivery.
   • Once we receive and verify the returned product, we will process your refund or exchange promptly.
   • Refunds will be issued to the original payment method, and any exchanges will be shipped out as quickly as possible.

Please note that shipping and handling fees are non-refundable.

We reserve the right to modify or terminate this return policy at any time. If you have any questions or concerns, don’t hesitate to reach out to our customer service team—we're always happy to help!