Refund policy

Refund Policy

Thanks for shopping with Wild Bear Market. We make every bar, bottle, and freshener by hand in Mapleton, Utah, and we want you to be happy with what you bought. If something isn't right, here's how we'll fix it.

100% Scent Satisfaction Guarantee

If you don't love how something smells, tell us within 15 days of delivery and we'll make it right.

  1. Contact us. Email support@wildbearmarket.com with your order number and the item you'd like to return.
  2. Send it back. We'll reply with a return authorization (RMA) number and our return address. Ship the item back to us, even if it's been opened.
  3. Pick a refund or an exchange. When your return arrives, we'll either refund the item's price to your original payment method or send you a different scent, whichever you prefer.

Full refunds are issued only after we receive the returned item. We can't refund items that haven't been sent back.

Unopened items

Changed your mind? You can return unused, unopened items in their original packaging within 15 days of delivery for a refund or an exchange. Email support@wildbearmarket.com for an RMA number before you ship.

The fine print

  • Return shipping is paid by the customer, including on scent returns. We recommend a trackable shipping method, because we can't refund a package that doesn't reach us.
  • Original shipping and handling fees are non-refundable.
  • Refunds go to your original payment method within 5 business days after your return arrives. Your bank may take a few extra days to post it.
  • Returns sent without an RMA number may be delayed.
  • Damaged or wrong item? Email us within 15 days of delivery with a photo, and we'll replace it at no cost to you.

Questions? Reach us anytime at support@wildbearmarket.com.